Frequently Asked Questions

GENERAL

1- If you are experiencing any of the symptoms associated with COVID-19 : stay home.
2- Procedural mask is mandatory at all times when you are not seated in your seat.
3- Bar service will now be offered. Beverages should be consumed while seated in your seat only.
4- Payment by cards is preferred.
5- Please respect social distancing measures at all times and follow all signage and guidelines.
6- We will provide hand washing stations for your use upon entering the venue.
7- Seats will be disinfected between shows. 8- As required by the Government of Quebec, anyone over the age of 13 must present a valid vaccination passport in the form of a QR code (which confirms adequate protection against COVID-19) to gain access to the venue.

VACCINE PASSPORT

As required by the Government of Quebec, anyone over the age of 13 must present a valid vaccination passport in the form of a QR code (which confirms adequate protection against COVID-19) to gain access to the venue.
-Ticket holders who are unable to present a valid vaccination passport will not be admitted in the venue.
-A photo ID issued by a ministry, public body or educational institution will also be required
For more information on the vaccination passport, please visit the official website of the Government of Quebec.

Venue

Minors are admitted to L’Astral, as we have an amphitheatre permit rather than a bar licence. However, you could be asked for an identification card in order to purchase alcoholic beverages. Moreover, any minor discovered consuming alcohol will be evicted from the premises immediately.
No. The law prohibits smoking in public spaces. The public is asked to refrain from smoking, except outside during intermission.
Please email us at [email protected] and provide us with a brief description of the item in question, specify the date of the loss, and provide us with your contact details so that we can reach you.
Yes. All our venues, except the Savoy (Métropolis), are equipped with ramps, toilets and removable seats for handicapped access. For any questions on accessibility, we invite you to contact the personnel of the venue, who can offer you all the information you need.
No. If this was to cause a problem, specific measures would be taken to allow you to attend the show all the same.
On the balcony, two support columns partially reduce the view to the left and the right, but there are still excellent seats a dozen meters from the stage.
L’Astral has 320 seated and 650 standing capacity.
No. Please note that L’Astral is a general admission venue and follows the policy “first come, first served”.

Shows

To find out if an artist will be playing in Canada, the Admission website will most probably have the information you’re looking for. If not, you can also find useful information on Pollstar and Ticketmaster Canada.
The person behind the ticket window is your best source. However, you should know that until a producer sends a press release to the various media, concert venues are unable to give any information.
Show dates are announced in the media, and the dates when tickets will go on sale is announced at the same time. Ticket sellers don’t have privileged information in this regard. They learn the ticket sale dates at the same time as the media.
We often receive this information a couple of days before or the same day of the event. You can call the venue’s box office the day of the show for more information.
Cameras and video cameras are prohibited in all venues operated by L’Équipe Spectra.

Tickets

Because the Admission network offers a distribution service, and electronic and telephone sales services for a number of venues. The service charge of approximately $5 to $10 is reduced to $3 if you purchase your tickets directly from the box office.
No. We do not sell or give away these types of tickets. Please read our Newsletter or consult the website of the group or artist you wish to see to stay informed about contests or other promotions.